Return Policy

Our product exchange policy aims to provide the customer with total security in relation to the products purchased in our store.  All our products are warranted against manufacturing defects. We do not exchange products that have been delivered correctly, according to what was ordered by the customer. If you receive a product from us with a manufacturing defect or different from what you ordered, follow these steps to make the exchange:

1- Inform our team about the problem through our e-mail (contato@megawaveshop.com), sending clear photos of the defective product or the wrong product you received, within 3 days after receipt. Please note, we do not make exchanges or refunds after this deadline.

2- Your complaint will be analyzed in a maximum of 2 working days and, once the problem is verified, we will contact you via e-mail and you can choose one of the following alternatives:

- Receive a refund of the amount paid.

- Receive a new product equal to the one ordered.

- Receive a product of similar value.

- Receive a coupon with the value of the product to use in future purchases.

We will not exchange products for choices that are inappropriate for the customer:

We provide the colors and very detailed information on the site.