Shipping and delivery policy

The estimated average delivery time of the products is 4 to 7 weeks, and there may be variations in the deadline by the Post Office, the Federal Revenue Service and possible problems of strikes of the Post Office, in addition to other factors beyond our control.

All purchases have a tracking code that will be sent to the customer's email within 5 working days that can be tracked from the departure of the country of origin to the arrival at your residence.

The delivery is always made by the Post Office, however, in some cases, as absent recipient, regions with delivery restriction, among other reasons, the Post Office may leave a notice to pick up the products at the nearest branch of the address provided.

If the order is for 2 or more products, they can be shipped in separate shipping and a tracking code will be issued for each product.

We ask for attention in filling out the delivery address to ensure that it is done within the established deadline. Remembering that it can not be changed after 24 hours of placing the order on the site, because within this period is already made the separation of the product for shipping, and it will also not be possible to cancel the purchase after 24 hours.

Because it is an international order, the information in the tracking on the website of the Post Office may occur between 5 to 20 business days after the information of the tracking code. Products damaged during transport are the responsibility of the postal services.

The completion of the delivery address must be reviewed by the buyer before the purchase confirmation, and if the product is returned by incorrect address or insufficient data it will be the sole responsibility of the customer.

In case of attempted delivery by the Post Office without result, being at the agency available to be withdrawn, but not being, be returned to the sender abroad. After confirmation of reshipment, the delivery time will be valid from the date of this confirmation that will be recorded in the order registration.

Because it is an import service, any and all goods are subject to bureaucracies or customs duties.

The company MegaWave Shop is responsible for the possible costs (fees, charges and taxes) added by the government. The customer who is taxed has 48 hours to contact the company, sending the completed document in the post office that corresponds to the taxation.

In case of reshipment, a new delivery period will be valid.

Any questions regarding the deadlines, our team will always be available through the service channels of the site or by email: contato@megawaveshop.com

When making a purchase, the customer will be in accordance with the conditions and standards determined by MegaWave Shop.